We've compiled answers to some of the most common questions our customers have about our cleaning services. If you can't find the information you need, please feel free to reach out to our friendly team for further assistance.

General Questions

1. What services do you offer?

We offer a wide range of services, including residential, commercial, painting, pressure cleaning and much more. Check out our “what we do” page for a detailed list.

2. Are your products safe for my family and pets?

Yes, we prioritize the use of eco-friendly, non-toxic products that are safe for both your loved ones and the environment.

3. How do I request a service?

You can request a service by filling out our online booking form on the Contact Us page or by calling our customer service team to schedule an appointment.

4. Do I need to be present during the service?

It's not necessary for you to be present during the completion of works. Many of our clients provide us with a key or access instructions, and we ensure your property's security.

5. What are your rates and payment options?

Our rates vary depending on the type and size of the project. You can request a quote on our contact form or call our team for pricing details. We accept various payment methods, including credit/debit cards, checks and cash.

6. Are your workers insured and background-checked?

Yes, all of our cleaners are thoroughly vetted, background-checked, and insured for your peace of mind.

7. How far in advance should I book an appointment?

We recommend booking your appointment 3-7 days in advance to ensure availability, especially during peak seasons. Some larger jobs may have a longer wait period. However, we do our best to accommodate last-minute requests whenever possible.

8. What is your cancellation policy?

If you need to cancel or reschedule a cleaning appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours may incur a cancellation fee.

9. How do I provide feedback or make a complaint?

We welcome feedback from our customers. You can provide feedback or address any concerns by contacting our customer support team through email or phone.

Feel Free to also review us on Google Maps and other social media websites.

10. Is your company licensed and insured?

Yes, we are a licensed and insured, and we comply with all local regulations and industry standards.

Pressure Cleaning and Exterior Washing Services

1. What pressure cleaning and exterior washing services do you offer?

RSTORD Services South Florida provides comprehensive pressure cleaning and exterior washing services for residential and commercial properties. Our services include power washing, roof cleaning, driveway and sidewalk cleaning, and more.

2. How can pressure cleaning benefit my property?

Pressure cleaning helps maintain the exterior of your property by removing dirt, grime, mold, algae, and other contaminants. It enhances curb appeal, prevents damage, and extends the life of your surfaces.

3. How do I request pressure cleaning and exterior washing services?

Requesting our pressure cleaning and exterior washing services is simple. You can use our online booking form on the Contact Us page or call our customer service team to schedule an appointment.

4. Is pressure cleaning suitable for my property type?

Our pressure cleaning services are suitable for a wide range of properties, including homes, commercial buildings, sidewalks, decks, and more. It's an effective way to revitalize and maintain the appearance of various surfaces.

5. Can I customize the pressure cleaning checklist to address specific areas?

Absolutely! We offer customizable pressure cleaning and exterior washing plans to meet your unique needs. If you have specific areas or surfaces that require special attention, let us know, and we'll tailor the service accordingly.

6. What are the rates for pressure cleaning and exterior washing services?

Rates for our pressure cleaning and exterior washing services depend on factors such as the size of the area, the type of surface, and the scope of the project. You can request a personalized quote on our website or contact our team for pricing details.

7. Are your pressure cleaning specialists experienced and equipped?

Yes, our pressure cleaning specialists are highly experienced and equipped with state-of-the-art pressure washing equipment. They are trained to deliver efficient and effective cleaning results.

8. How far in advance should I book pressure cleaning and exterior washing services?

To secure your preferred time slot, it's advisable to book our pressure cleaning services in advance. However, we also accommodate urgent requests whenever possible.

9. What is your cancellation policy for pressure cleaning and exterior washing appointments?

If you need to cancel or reschedule a pressure cleaning and exterior washing appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.

10. Do I need to provide any equipment or supplies for pressure cleaning and exterior washing?

No, our pressure cleaning team arrives fully equipped with all the necessary pressure washing equipment and cleaning solutions to complete the job effectively.

PAINTING AND VARNISHING

1. What types of painting services do you offer?

We provide a full range of services, including interior and exterior painting for both residential and commercial properties. Our team also offers specialty finishes, wallpapering, and custom decorative painting.

2. How long will the painting project take?

Project timelines vary based on size and scope, but we’ll provide an estimated timeline during the consultation. A standard room usually takes 1-2 days, while larger projects, like full-house painting, may take a week or more.

3. Do you provide free quotes and estimates?

Yes, we offer free, no-obligation quotes. After an initial consultation, we’ll assess your space and needs and provide you with a detailed quote for your project.

4. What kind of preparation do you do before starting the work?

Preparation is key to a great finish! We start by cleaning and priming surfaces, repairing any wall imperfections, and covering furniture and floors to protect them. We aim to create a smooth, long-lasting result.

5. What types of paint and materials do you use?

We use high-quality, durable paints from trusted brands and offer eco-friendly, low-VOC options. We tailor paint and materials based on the specific needs of your space and desired finish.

6. Are you insured and licensed?

Yes, we are fully insured and licensed to provide you with peace of mind and ensure safe, professional service. We follow all industry standards and best practices.

7. Do you offer a warranty or guarantee for your work?

We stand by our work and offer a satisfaction guarantee on all services. If any issues arise after the project is completed, we’re happy to come back and make it right.

8. Can you help with color and design selection?

Absolutely! We have experience in color theory and design trends, and we can help you choose colors, finishes, and patterns that complement your space. We also offer color sampling on walls before making final decisions.

9. How do you handle cleanup after the job is done?

We take care of all cleanup, ensuring your space is left clean and tidy. We dispose of any waste and remove protective coverings from furniture and floors, leaving your space ready to enjoy.

10. What payment options do you offer, and when is payment due?

We accept various payment methods, including credit cards, bank transfers, and cash. A deposit may be required upfront, with the balance due upon project completion, ensuring you’re completely satisfied.

Subscription Service

1. What does the yearly air quality control subscription service include?

Customers may want to know the specific services, inspections, or treatments that are covered under the annual subscription.

2. How often will air quality assessments be conducted throughout the year?

Customers may inquire about the frequency of air quality assessments to understand how often their property will be evaluated.

3. Is mold inspection and remediation included in the subscription service?

Customers may be interested in knowing whether the subscription covers mold inspection and removal services, especially if they are concerned about mold issues.

4. What are the benefits of subscribing to the yearly air quality control service?

Customers may want to understand the advantages of the subscription, such as improved indoor air quality, cost savings, and peace of mind.

5. Can I customize the subscription to address specific concerns or preferences?

Customers may inquire about the ability to tailor the subscription to their unique needs, such as focusing on certain areas or concerns.

6. Are emergency response services included in case of sudden air quality issues?

Customers might want to know if the subscription includes emergency response services for unexpected air quality problems.

7. What is the cost of the yearly subscription, and how is payment structured?

Customers may seek information on pricing, payment options (e.g., monthly or annually), and any potential discounts for long-term commitments.

8. Is the subscription transferable if I move to a different property within the coverage area?

Customers who anticipate moving may inquire about whether the subscription can be transferred to their new property.

9. How do I schedule appointments for air quality assessments and services included in the subscription?

Customers may want to know the process for booking appointments and whether there is a dedicated scheduling system for subscribers.

10. What is the coverage area for the yearly air quality control subscription?

Customers may seek clarification on the geographic area where the subscription services are available.

11. What happens if I encounter air quality issues outside of the scheduled assessments?

Customers might inquire about the process for addressing air quality concerns that arise between regular assessments.

12. Can I cancel or pause the subscription at any time, and what is the cancellation policy?

Customers may want to understand the flexibility of the subscription, including cancellation options and associated fees, if any.

13. Is there a warranty or guarantee associated with the services provided under the subscription?

Customers may inquire about guarantees or warranties regarding the effectiveness of the air quality control services.

14. How do I contact customer support or request assistance related to my subscription?

Customers may want to know the contact information and procedures for reaching customer support or requesting service under their subscription.

Providing clear and detailed answers to these questions can help potential subscribers make informed decisions about the yearly air quality control subscription service.